Services

We offer a professional support and development services for all Tigase.org projects. That is Tigase Server, MUC, PubSub components, gateways to other IM networks, Minichat Web client, XMPP4GWT library. All our published code is available under GPLv3 license.

We specialize in integration of the IM (XMPP based) services with third-party systems. We build custom components to extend functionality to meet your requirements.

Code bespoken is created under the license chosen by the customer.

No Description
1. Ad hoc development tasks
2. Prepaid development hours or longer contracts
3. Development time during on-call support contract or priority online support.
4. Basic On-call support - accepting calls at work hours*
5. Extended On-call support - accepting calls 24h 7 days a week
6. Basic technical support including on-call support at work hours* + 10 hours of development time, software installation and configuration, upgrades and bug fixes.
7. Extended technical support including on-call support 24h 7 days a week + 12 hours of development time, software installation and configuration, upgrades and bug fixes.
8. Installation monitoring services. Your system is monitored 24 hours 7 days a week by automated system. Allows early discovering problems or traffic congestions. You receive notifications on any event potentially leading to problems. 
9. Priority online support. For any technical question you ask via e-mail or IM during work hours* you get answer the same day.

For long term contracts prices are negotiable.

With any monthly contract you also get dedicated project tracker where all tasks are recorded and you can monitor work progress.

Please contact us if you are interested in our services either using the contact form or send an e-mail to our sales department: sales@tigase.com.

* - Work hours are between 9AM and 5PM CET (Central Europe Time)